Voice AI
FNOL with unlimited scale: Gather high-quality data. Deliver an exceptional customer experience.
For the best experience
The problemClaims intake remains manual, inconsistent, and limited by human capacity
Even the best agents collect data unevenly: Details get missed, misheard, or documented differently from one call to the next. And when volumes spike, whether from a storm or a typical Monday morning, call centers hit their limit. Hold times rise. Agents burn out. Callers get frustrated.
The solutionVoice AI: An infinitely scalable, always-on FNOL engine
Voice AI handles unlimited concurrent claim intakes—instantly, 24/7, with zero wait times—while collecting higher-quality data than human agents. It collects all necessary information and files the claim directly into your system, replacing long hold times with a fast, frictionless FNOL experience.
FNOL submission rate
Data accuracy
Customer satisfaction score
Turn FNOL into your strategic advantage
Offload routine intake work to a system with zero turnover, zero overtime, and high-quality data capture, lowering cost per claim without sacrificing accuracy.
Every claim starts with quality data
Missed fields and misheard details slow the entire claim lifecycle. Voice AI captures validated, structured data, reducing rework and accelerating every downstream action.
24/7 availability without additional costs
When after-hours calls go to voicemail or offshore centers, callers give up. Voice AI provides instant, round-the-clock intake with the same quality at 2 AM as 2 PM.
Unlimited capacity, all the time
Absorb all calls with the same consistency, whether ten or ten thousand callers dial in at the same time.
Agents get work worth staying for
Repetitive intake calls burn out agents. Voice AI frees agents to focus on complex, high-value work.
Outstanding customer experience
Claims are stressful. The intake process shouldn’t be. With Voice AI, every caller gets the same high-quality experience, all the time.
How it works
Call is received and transferred to Assured
Callers are transferred from your IVR system to Assured Voice AI. Callers are verified dynamically, with instant first-party matching that pre-loads policy details and guided lookup flows for third-party or unrecognized numbers.
Voice AI processes the call
Voice AI adjusts questions in real time so callers never repeat themselves or answer irrelevant questions. It resolves inconsistencies, clarifies unclear information, and ensures all required data is captured before the call ends.
Claim is filed directly or handed off if needed
If intake is completed during the call, Voice AI submits the claim directly into your core systems via API integration. When Voice AI detects that a handoff is required, agents can pick up seamlessly in Sidekick.
Purpose-built for P&C intake
Structured data from complex, real-world speech
When a caller says, “I was rear-ended on Main Street at 8,” Voice AI captures location, time, fault, incident type, movement, and vehicle involvement in one pass.
Intelligent, dynamic conversation
Voice AI adjusts questions based on caller context and navigates hundreds of millions of permutations in real time. It handles interruptions, corrections, and silence smoothly, behaving like a trained intake specialist rather than a script.
Transcript IQ
Voice AI delivers a complete, time-stamped transcript and recording of the entire call, giving adjusters full visibility without replaying audio.
Real-time system integration
Voice AI integrates via real-time API calls with your core policy and claims systems to file claims directly.
Unlimited capacity for CAT-level chaos
Voice AI gives carriers true operational resilience during their most critical moments.
Absorb CAT surge volume instantly with identical performance at 5x, 10x, or 50x normal demand.
Capture complete, structured data even when callers are stressed or details are chaotic.
Eliminate surge staffing, overtime, and overflow vendors, scaling with zero operational prep.
Protect your reputation during the moments that matter most by answering every caller immediately.
Voice AI Product Suite
Voice AI + FNOL
Voice AI gathers all required details, validates them in real time, and then sends adjusters a structured summary and full transcript with recommended next steps—giving agents a ready-to-work claim the moment they log in.
Voice AI + First Contact
A fully voice-enabled First Contact experience. Voice AI prompts callers for photos, clarifications, and specific information over the phone, so adjusters start with all necessary information.
Voice AI + Emma
A voice-powered front end for Emma's autonomous workflows. Emma can gather documents, request missing information, and provide status updates automatically—via voice, SMS, and email.