Meet Emma: The first agentic AI purpose-built for insurance
Imagine a world where your adjusters never have to play phone tag. Where follow-ups are automated. Where questions are answered instantly—even at 1 a.m.
Collect MedicalRelease & Authorization
Collect AccidentScene Photos
Guided PhotoCapture
Gather PreferredContact Method
Collect Child Safety SeatInformation and Receipts
Emma is your always-on conversational AI agent that’s designed to assist your adjusters and trained on real-world P&C workflows.
Emma handles nearly 70% of interactions autonomously—gathering information, responding to inbound questions, and moving claims forward fast.
The AI agent built for the complexity & nuance of P&C insurance
Adjusters aren’t just managing claims—they’re managing chaos.
Adjusters juggle everything: gathering photos, contacting drivers and witnesses, tracking documents, and fielding policyholder questions across many concurrent claims.
Emma changes that.
Emma’s here to help. Using generative AI, Emma understands claim context, identifies next steps, and takes action instantly.
Proven results on customer interactions
Emma is already working. As the most widely deployed AI agent in P&C, Emma has handled more than 50 million customer interactions for top insurers.
Your Adjuster’s Agentic AI Assistant
Emma isn’t a generic LLM chatbot or retrofitted support script. This is the first true conversational AI agent built specifically for insurance: intelligent, autonomous, and fully embedded in your claims operation.
Works collaboratively with adjusters
Adjusters can delegate tasks, like collecting injury details or clarifying collision dynamics, with a single click.
Knows when the human touch is needed
Emma recognizes moments that require empathy or human judgment—and hands the case back, without missing a beat.
Performs the Next Best Action
Emma understands claim context in real time and proactively identifies what needs to happen next.
Meet Messaging: Omnichannel, Enterprise-Wide Communication
Omnichannel
MessagingEvery message from every channel lands in a single, unified inbox.
Hassle-Free Notices & E‑Signatures
Automatically collect federally compliant e-signatures and send notices.
A Complete Messaging Solution
Built-in features like macros, translation, spelling and grammar check streamline tasks.
Emma on Autopilot
Sends reminders, gathers documents, requests missing information, and provides status updates automatically—freeing adjusters to focus on high-value decisions.
Handles the busywork behind the scenes: responding to policyholder questions, completing routine tasks, and keeping every claim on track.
Action is grounded in real-time claim context and driven by Emma’s ability to surface and execute the Next Best Action to move the claim forward.
Why top P&C insurers trust Emma
Intelligence, powered by structured data
Emma has access to all the structured data Assured collects, so every interaction is grounded in a complete, real-time understanding of claim context. Emma always knows what’s missing and what needs to happen next.
Responds in seconds, 24/7
Whether answering a policyholder or requesting injury details, Emma handles it instantly, keeping conversations moving even outside business hours.
Continuously learning
With every interaction, Emma improves her ability to mirror your best adjusters. She learns your workflows, communication style, and internal processes to operate in lockstep with your organization.
Safe by design
Battle-tested across millions of interactions, Emma is equipped with smart safeguards to navigate complex, high-stakes conversations, escalate when needed, and protect sensitive information.