Messaging made magical
Omnichannel messaging built for P&C carriers and powered by Assured’s agentic AI, Emma. Streamline conversations, automate workflows, and collaborate seamlessly across channels—without the back-and-forth.
Omnichannel, Enterprise-Wide Communication
Every message from every channel lands in a single, unified inbox, so adjusters never miss a beat.
A Complete Messaging Solution
Access out-of-the-box e-signatures
Built-in, federally compliant digital signatures, configured to meet your carrier-specific workstreams and rules.
Take the hassle out of notices
State-compliant notices, delivered via SMS, email, or paper mail—ensuring regulatory coverage for every jurisdiction automatically.
Offer more than just templates
Macros go beyond canned replies. They trigger downstream actions like dispatching vendors, assigning tasks, or activating Emma—automating workflows, not just messages.
Eliminate language barriers
Inbound and outbound messages are automatically translated when needed, letting English-speaking adjusters communicate with users in 45+ languages.
Empower better, clearer communication
Large Language Model-powered writing support does more than catch typos. It helps rewrite messages for precision, professionalism, and conversational fluency.
Meet Emma: The first agentic AI purpose-built for insurance
Emma works collaboratively with adjusters, to gather information, respond to inbound questions, and move claims forward fast.
Collaborative Assistant for Adjusters
Emma is designed to work alongside adjusters, not replace them
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Emma
on autopilotEmma manages nearly 70% of claim-related interactions automatically
Everyone, All in One Thread
Group messaging ensures no critical information is lost across scattered emails, phone calls, or unstructured notes.
Chat with big groups, smaller groups, or 1:1
Coordinate effectively with up to 50 individuals per claim, break out into smaller groups, or message participants directly.
Persistent, searchable conversations
Never lose context—adjusters can instantly retrieve key details from previous discussions. Every message is timestamped, assigned, and tracked for accountability.
Real-time alerts
Keep adjusters in the loop on new messages, claim updates, and task completions.
Never Miss a Critical Update
Smart notifications, automated workflows, and cross-claim tracking eliminate delays and keep adjusters focused on resolution.
Intelligent automation helps move claims forward—without the back-and-forth.
With ClaimView integration, adjusters automatically subscribe to claim updates.
Messaging integrates seamlessly with carrier core systems.
Messaging Made for P&C Carriers
Messaging for Claims
Leverage Assured Messaging within the context of a claim to gather information, coordinate, and notify.
- Integrates seamlessly with the Assured product suite
- Trigger macros and send freeform messages from within Assured ClaimView
- Built to work with Emma, your Adjuster’s AI Assistant
Messaging for Enterprise
Access enterprise-ready, secure messaging with audit-ready exports.
- PII detection & redaction and built-in opt-out management for regulatory compliance
- Field non-claim related queries across billing, policy, and more
- Dispatch mass notifications for marketing or value-added services
