Messaging | Assured Claims Intelligence Platform

Messaging made magical

Omnichannel messaging built for P&C carriers and powered by Assured’s agentic AI, Emma. Streamline conversations, automate workflows, and collaborate seamlessly across channels—without the back-and-forth.

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Omnichannel, Enterprise-Wide Communication

Every message from every channel lands in a single, unified inbox, so adjusters never miss a beat.

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A Complete Messaging Solution

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E-signatures

Access out-of-the-box e-signatures

Built-in, federally compliant digital signatures, configured to meet your carrier-specific workstreams and rules.

Notices

Take the hassle out of notices

State-compliant notices, delivered via SMS, email, or paper mail—ensuring regulatory coverage for every jurisdiction automatically.

Macros

Offer more than just templates

Macros go beyond canned replies. They trigger downstream actions like dispatching vendors, assigning tasks, or activating Emma—automating workflows, not just messages.

Translation

Eliminate language barriers

Inbound and outbound messages are automatically translated when needed, letting English-speaking adjusters communicate with users in 45+ languages.

Spelling & Grammar Assistance

Empower better, clearer communication

Large Language Model-powered writing support does more than catch typos. It helps rewrite messages for precision, professionalism, and conversational fluency.

Background

Meet Emma: The first agentic AI purpose-built for insurance

Emma works collaboratively with adjusters, to gather information, respond to inbound questions, and move claims forward fast.

Learn more

  • Collaborative Assistant for Adjusters

    Collaborative Assistant for Adjusters

    Emma is designed to work alongside adjusters, not replace them

  • Powered by structured data

    Powered by structured data

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  • Emma__ on autopilot

    Emma
    on autopilot

    Emma manages nearly 70% of claim-related interactions automatically

Everyone, All in One Thread

Group messaging ensures no critical information is lost across scattered emails, phone calls, or unstructured notes.

  • Chat with big groups, smaller groups, or 1:1

    Chat with big groups, smaller groups, or 1:1

    Coordinate effectively with up to 50 individuals per claim, break out into smaller groups, or message participants directly.

  • Persistent, searchable conversations

    Persistent, searchable conversations

    Never lose context—adjusters can instantly retrieve key details from previous discussions. Every message is timestamped, assigned, and tracked for accountability.

  • Real-time alerts

    Real-time alerts

    Keep adjusters in the loop on new messages, claim updates, and task completions.

Never Miss a Critical Update

Smart notifications, automated workflows, and cross-claim tracking eliminate delays and keep adjusters focused on resolution.

Intelligent automation helps move claims forward—without the back-and-forth.

With ClaimView integration, adjusters automatically subscribe to claim updates.

Messaging integrates seamlessly with carrier core systems.

Messaging Made for P&C Carriers

  • Messaging for Claims

    Leverage Assured Messaging within the context of a claim to gather information, coordinate, and notify.

    • Integrates seamlessly with the Assured product suite
    • Trigger macros and send freeform messages from within Assured ClaimView
    • Built to work with Emma, your Adjuster’s AI Assistant
    Messaging for Claims
  • Messaging for Enterprise

    Access enterprise-ready, secure messaging with audit-ready exports.

    • PII detection & redaction and built-in opt-out management for regulatory compliance
    • Field non-claim related queries across billing, policy, and more
    • Dispatch mass notifications for marketing or value-added services
    Messaging for Enterprise