Service assignment, reimagined.
From tow trucks to tarping, Assured makes it effortless to assign services automatically, intelligently, and at scale.
The problemAssigning services is manual and inefficient
Adjusters juggle phone calls, emails, and back-and-forths with body shops, rental providers, contractors, and policyholders. All of this drags out cycle times, lowers network usage, and frustrates everyone involved.
The solutionAssured Service Assignment changes that
Triggered automatically or manually
Service Assignment can be initiated automatically—after FNOL, First Contact, or based on business rules—or triggered manually by a rep.
Seamless service assignment
With Assured’s out-of-the-box integrations (DRP, MSO, rental, tow, contractors and more), services are assigned with no extra work for adjusters.
Convenient, easy scheduling
Policyholders can schedule inspections, repairs, rentals, or contractor visits on their terms, receiving real-time confirmations and updates in an intuitive UI.
Measurable operational impact
The result? Higher network acquisition, shorter cycle times, and reduced manual coordination.
Auto
Leverage integrations with MSOs, rental providers, and tow providers to provide real-time availability for a seamless end-to-end experience.
Body shop
MSO direct scheduling
Increase network utilization with live availability and direct appointment scheduling, eliminating coordination effort from adjusters and reducing reschedule rates.
Direct repair program
Assured integrates directly with your DRP to show available shops by location, vehicle type, and business rules. Push assignments to core systems to avoid manual follow-ups.
Smart routing and compliance
Assured provides compliant anti-steering language out of the box, configurable by state and business rules. Behind the scenes, the system optimizes for desired business outcomes (like increasing network acquisition while maintaining compliance).
Rental
Instantly create reservations with major providers. Users skip the phone calls and coordinate everything digitally, viewing their reservation details, receiving pickup instructions, and managing changes in a simple, self-service experience.
Tow
Dispatch scene and non-scene tows via built-in integrations. Modify dispatches on the fly, and give both users and adjusters real-time visibility, so everyone knows exactly when help is arriving and where the vehicle is going.
Property
Avoid phone tag, dispatch contractors faster, and get appraisals done quicker.
Rapid response vendors
Immediately dispatch teams for water leaks, smoke damage, and other urgent mitigation needs to stop the bleeding and reduce additional damage.
Appraisal appointments
Let policyholders self-schedule inspections, speeding up cycle times and reducing the burden on adjusters.
Contractor networks
Surface preferred vendors based on your business rules, collect user preferences and availability, and assign contractors automatically.
Service Assignment
For carriers seeking faster time to value, Service Assignment Lite offers an integration-free version that still delivers powerful automation.
Go live in days, totally integration free.
Gather intent and availability digitally from the user on their own terms.
No carrier setup or integrations required. Launch instantly and start reducing phone calls from day one.
Network shop list can be added at any time (via flat-file) to unlock rich shop selection.
Service Assignment for Reps
The same seamless experience, available in the call center
Reps enjoy the same frictionless experience as policyholders, with the technologies and capabilities of Service Assignment embedded inside their own workflows. Simply launch post-FNOL in Sidekick or anytime from ClaimView.
Enforce compliant scripting.Easy assignment & rescheduling
Enforce compliant scripting and show real-time provider options. Integrations with MSOs and other providers let reps schedule, reschedule, and reassign without ever touching another portal.
Show real-time provider options.Always in sync
Works hand in hand with user self-service interactions, so reps can pick up where the customer left off. Replace manual work with intelligently applied business rules, reducing human error and increasing efficiency.
Book services during the call.